FAQ/Service Tips

Do you have Allison Transmission parts or service related questions? If so, view our frequently asked questions below to find the answer you are looking for.

Allison Extended Transmission Warranty (ETC)

Q: Where can I purchase ETC?

A: ETC can be purchased through an Allison Authorized Distributor or Dealer.

To find the nearest Allison Authorized facility near you, visit our Sales & Service locator.                                     

Q: When do I purchase ETC coverage?

A: You can purchase ETC at the time of the vehicle delivery or within 12 months of vehicle delivery.

If you take delivery of a new vehicle from an outlet not offering ETC coverage, you are still eligible to purchase coverage through an Allison Authorized Distributor or Dealer and do not have to return to the outlet.

Q: How do I pay for the ETC program?

A: You may include the cost with the purchase of your vehicle (with dealer approval), or simply write a check to the Authorized Allison Transmission Distributor or Dealer.

Q: Will regears be accepted in to the ETC program?

A: Yes, provided they are new Allison transmissions in approved applications.

Q: If I decide to sell or trade-in my vehicle before my coverage expires, can the remaining coverage be transferred to my new transmission?

A: No, the remaining coverage is not transferable to your new transmission. The ETC coverage purchased stays with the transmission.

Q: Is support equipment and electronic components purchased from Allison covered by ETC?

A: Yes

Q: If I do not use a TES 295® approved fluid will Allison Transmission cover my repairs during my ETC period?

A: No, not if it is determined that the vehicle has been operating with fluids other than TES 295® approved fluids.

To view our Allison Approved Fluids, visit the Approved Fluids page.

Q: Are towing charges to the nearest Allison Authorized service facility covered by ETC?

A: Yes, if your vehicle is disabled or if towing is necessary to prevent further damage to your transmission.

To find the nearest Allison Authorized facility near you, visit our Sales + Service Locator.

Allison Service and Care

Q: What fluids should I use in my Allison transmission?

A: Using an Allison Approved automatic transmission fluid extends drain intervals and enhances transmission performance and durability in all operating environments.

To view Allison oil recommendations for you transmission, visit our Approved Fluids or view our Transmission Fluid Recommendations.

Q: What transmission model is in my vehicle?

A: To find your transmission model check your vehicle/order paperwork.

If you can’t find the model designation, please call an Allison Distributor or Dealer for assistance. To find the nearest Allison Authorized facility near you, visit our Sales + Service Locator.  Before calling, please have the following information ready:

  • Vehicle type
  • Engine horsepower
  • Description of your shift selector
  • Vehicle age
  • Transmission serial number

To find other information specific to your transmission, search My Transmission.

Q: Where do I take my Allison transmission for service and care?

A: Allison Authorized service facilities encompass all of the care that you’ll need to keep your Allison transmission running smoothly and for as long as possible.

From offering Allison Genuine Parts to service and repair to the sales of new transmissions, these locations provide the widest range of service and care for your Allison transmission.

To find the nearest Allison Authorized facility near you, visit our Sales + Service Locator.

Q: Where do I find Allison DOC Support information?

A: Allison DOC support information can be found in the “Global Service Information” section in the Electronic Diagnostic section.

Allison Technical Assistance Center (TAC)

Q: What is TAC’s phone number?

A: 1.800.252.5ATD or 1.800.252.5283

Q: What are TAC’s hours of operation?

A: Twenty-four hours a day, seven days a week

Q: What transmission models are supported by TAC?

A: All on-highway transmissions, including 1000, 2000 and 2400 Series™

 For additional technical questions, please contact your Allison Authorized facility. To find the nearest Allison Authorized facility near you, visit our Sales & Service locator.