Allison Transmission

Certain Services may display, include, or make available content, data, information, applications, or materials from third parties (“Third Party Materials”) or provide links to certain third-party websites. By using the Services, you acknowledge and agree that the Company is not responsible for examining or evaluating the content, accuracy, completeness, availability, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect of such Third-Party Materials or websites. We do not warrant or endorse and do not assume and will not have any liability or responsibility to you or any other person for any third-party services, Third-Party Materials, or third-party websites, or for any other materials, products, or services of third parties. Third Party Materials and links to other websites are provided solely as a convenience to you.

Ownership of the Services. The Services, including their “look and feel” (e.g., text, graphics, images, logos), proprietary content, information, and other materials, are protected under copyright, trademark, and other intellectual property laws. You agree that the Company and/or its licensors own all right, title, and interest in and to the Services (including any and all intellectual property rights therein) and you agree not to take any action inconsistent with such ownership interests. We and our licensors reserve all rights in connection with the Services and its content, including, without limitation, the exclusive right to create derivative works.

Ownership of Trademarks. The Company’s name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of the Company or its affiliates or licensors. Other names, logos, product, and service names, designs and slogans that may appear on the Services are the property of their respective owners, who may or may not be affiliated with or sponsored by us.

Ownership of Feedback. You acknowledge and expressly agree that any contribution of feedback, comments, and suggestions (“Feedback”) does not and will not give or grant you any right, title, or interest in the Services or in any such Feedback. All Feedback becomes the sole and exclusive property of the Company, and the Company may use and disclose Feedback in any manner and for any purpose whatsoever without further notice or compensation to you and without retention by you of any proprietary or other right or claim. You hereby assign to the Company any and all right, title, and interest (including, but not limited to, any patent, copyright, trade secret, trademark, moral rights, and any and all other intellectual property right) that you may have in and to any and all Feedback.

Right to Use Services. We hereby permit you to use the Services for your personal, non-commercial use only, provided that you comply with these terms. If any software, content, or other materials owned or controlled by us are distributed to you as part of your use of the Services, we hereby grant you a personal, non-assignable, non-sublicensable, non-transferrable, and non-exclusive right and license to access and display such software, content, and materials provided to you as part of the Services, in each case for the sole purpose of enabling you to use the Services as permitted by these terms. Your access and use of the Services may be interrupted from time to time for any of several reasons, including, without limitation, the malfunction of equipment, periodic updating, maintenance or repair of the Service, or other actions that Company, in its sole discretion, may elect to take.

Restrictions On Your Use of the Services. You may not do any of the following in connection with your use of the Services, unless applicable laws or regulations prohibit these restrictions or you have our written permission to do so:

1. download, modify, copy, distribute, transmit, display, perform, reproduce, duplicate, publish, license, create derivative works from, or offer for sale any information contained on, or obtained from or through, the Services, except for temporary files that are automatically cached by your web browser for display purposes, or as otherwise expressly permitted in these terms;
2. duplicate, decompile, reverse engineer, disassemble or decode the Services (including any underlying idea or algorithm);
3. use, reproduce or remove any copyright, trademark, service mark, trade name, slogan, logo, image, or other proprietary notation displayed on or through the Services;
4. use cheats, automation software (bots), hacks, modifications (mods), or any other unauthorized third-party software designed to modify the Services;
5. exploit the Services for any commercial purpose, including without limitation communicating or facilitating any commercial advertisement or solicitation;
6. access or use the Services in any manner that could disable, overburden, damage, disrupt or impair the Services or interfere with any other party’s access to or use of the Services;
7. attempt to gain unauthorized access to, interfere with, damage or disrupt the Services, accounts registered to other users, or the computer systems or networks connected to the Services;
8. circumvent, remove, alter, deactivate, degrade or thwart any technological measure or content protections of the Services;
9. use any robot, spider, crawlers, scraper, or other automatic device, process, software or queries that intercepts, “mines,” scrapes, extracts, or otherwise accesses the Services to monitor, extract, copy or collect information or data from or through the Services, or engage in any manual process to do the same;
10. introduce any viruses, trojan horses, worms, logic bombs, or other materials that are malicious or technologically harmful into our systems;
11. submit, transmit, display, perform, post or store any content that is inaccurate, unlawful, defamatory, obscene, lewd, lascivious, filthy, excessively violent, pornographic, invasive of privacy or publicity rights, harassing, threatening, abusive, inflammatory, harmful, cruel, deceptive, or otherwise objectionable, use the Services for illegal, harassing, bullying, unethical or disruptive purposes;
12. violate any applicable law or regulation in connection with your use of the Services; or
13. access or use the Services in any way not expressly permitted by these terms.

Payment. The Services may permit you to purchase certain other products or services through the Services, including products or services of third parties that are offered through the Services (“Offerings”). You acknowledge and agree that all information you provide with regards to a purchase of Offerings, including, without limitation, credit card, PayPal, or other payment information, is accurate, current, and complete. You represent and warrant that you have the legal right to use the payment method you provide to us or our payment processor, including, without limitation, any credit card you provide when completing a transaction. We reserve the right, with or without prior notice and in our sole and complete discretion, to (a) discontinue, modify, or limit the available quantity of, any Offerings, and (b) refuse to allow any user to purchase any Offering or deliver such Offerings to a user or a user designated address. When you purchase Offerings, you (a) agree to pay the price for such Offerings as set forth in the applicable Service, and all shipping and handling charges and all applicable taxes in connection with your purchase (the “Full Purchase Amount”), and (b) authorize us to charge your credit card or other payment method for the Full Purchase Amount. The Services may allow you to purchase Offerings and designate them to be delivered or provided at a future date. In such instance, you acknowledge and agree that we may charge your credit card or other payment method for the Full Purchase Amount on the date of purchase, rather than on the ultimate date of delivery or provision of the applicable Offering. Unless otherwise noted, all currency references are in U.S. Dollars. All fees and charges are payable in accordance with payment terms in effect at the time the fee or the charge becomes payable. Payment can be made by credit card, debit card, or through PayPal or other means that we may make available. Orders will not be processed until payment has been received in full, and any holds on your account by PayPal or any other payment processor are solely your responsibility.

Changes and Pricing. The Company may, at any time, change pricing, availability, specifications, content, descriptions, or features of any Offerings. While we attempt to be as accurate as we can in our Offering descriptions, we do not warrant that Offering descriptions are error-free. If an Offering itself is not as described on the Services, your sole remedy is to return it (for physical products, in unused condition). The inclusion of any Offerings for purchase through the Services at a particular time does not imply or warrant that the Offerings will be available at any other time. We reserve the right to correct pricing errors and to cancel any orders in our sole discretion that were purchased with pricing errors. All such changes shall be effective immediately upon posting of such new Offering prices to the Services and/or upon making the customer aware of the pricing error.

Order Acceptance; Shipment. Once we receive your order for an Offering, we will provide you with an order confirmation. Your receipt of an order confirmation, however, does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. We reserve the right at any time after receiving your order to accept or decline your order for any reason and in our sole discretion. If we cancel an order after you have already been billed, then we will refund the billed amount. Title and risk of loss for any purchases of physical products pass to you upon our delivery to our carrier. We reserve the right to ship partial orders (at no additional cost to you), and notwithstanding anything to the contrary in these terms, the portion of any order that is partially shipped may be charged at the time of shipment. Online tracking may be available at our courier’s website (for example, FedEx), though we make no warranties regarding its availability because it is not under our control. While deliveries may be scheduled for a specified arrival, we cannot guarantee delivery by any specific date or time.

Our Privacy Policy describes how we handle the information you provide to us when you use the Services. Please visit our Privacy Policy located at https://allisontransmission.com/privacy-policy.

To use some of the Services, you need to create an account (“account”). You agree to provide us with accurate, complete, and updated information for your account. You can access, edit, and update your account in your account settings. You are solely responsible for any activity on your account and for maintaining the confidentiality and security of your password. We are not liable for any acts or omissions by you in connection with your account. You must immediately notify us at webmaster@allisontransmission.com if you know or have any reason to suspect that your account or password have been stolen, misappropriated, or otherwise compromised. If we have previously removed your account or banned you from our Services, you agree not to create another account without our prior written consent.

You must be 18 years of age or older and agree to these Terms and the Allison Transmission Privacy Policy. You must not be based in Cuba, Iran, North Korea, Syria, Russia, or any other territory that is subject to a government embargo, and you must not be included on any lists maintained by the U.S. or other applicable jurisdictions prohibiting transactions with and the export of US products to certain entities, people, and jurisdictions. By using the Services, you represent and warrant that you meet these requirements and that you will not use the Services in any way that violates any laws or regulations.

For inquiries regarding Allison DOC, please visit here or email DOCsupport@noregon.com.

For inquiries regarding HUB access, please email HUB@allisontransmission.com.

For inquiries regarding becoming an Allison Authorized service or overhaul dealer, please provide your contact information here.

For validation of independently developed non-proprietary diagnostics systems, please submit a request by contacting your local Allison office, click here.

For inquiries regarding Allison Transmission Special Service Tools, please call 1-866-621-2128 or email km@service-solutions.com.

The Allison Technical Assistance Center (TAC) can be reached at 1-800-252-5283.

Warranty coverage and relevant maintenance information for each transmission can be found here using the transmission serial number.

TCM updates and changes to Customer Modifiable Configurations are made using Allison DOC®. For more information about Allison DOC, visit allisonstore.noregon.com.

For replacement TCMs, Allison TCM Reflash™ provides customers worldwide accurate, reliable and trackable calibrations. Information on TCM Reflash is here.

DTC Identification and Resolution can be found in the Troubleshooting manual which corresponds with your transmission product family, located on ePubs here.

Symptom Resolution can be found in the appropriate Troubleshooting manual located on ePubs here.

Integrated Diagnostics: Allison DOC® (Diagnostic Optimized Connection) is a Windows-based diagnostic tool that allows users to troubleshoot and service Allison electronically controlled commercial transmissions and transmission control systems. Each Allison DOC software program requires a separate valid subscription license to activate the product. For more information about Allison DOC®, visit allisonstore.noregon.com.

Fluid and filter change intervals can be found here.

All maintenance, troubleshooting, repair and overhaul information can be found on ePubs. RMI content can be found by searching by topic, product family, or document type here.

Parts identification can be found here.

If applicable, field actions and recall information for your specific transmission can be found here.

Technical Service Bulletins (Tech Tips, Service Tips, Warranty Publications, etc.) can be found here.

Allison Transmission technical data, including wiring diagrams, installation drawings, transmission control systems and datalink communications documentation can be found in the Tech Data portion of Allison HUB.

The Special Service Tools Web Store allows all users the ability to find and purchase service tools which are unique to perform repair and maintenance procedures on Allison products. These tools have been designed to work efficiently and effectively without damaging your Allison Automatic.

Product training at Allison combines a variety of proven delivery methods to help ensure maximum learning potential for the service professional. All training is offered through Allison eLEARN™, our Learning Management System (LMS).

Your transmission can be identified through the use of the transmission serial number here.

Transmission parts groups and subassemblies can be found in the Parts Catalog here.

Allison HUB™ provides a centralized location for access to Allison technical information. Access to Allison HUB is available to everyone. Likewise, Allison HUB provides approximately 1,600 Allison Authorized Distributors and Dealers worldwide additional resources that support the service of Allison transmissions.

• Login or request an Allison HUB account here.
• Maintain account or user status here.

If you wish to delete your HUB account, or have questions regarding HUB access, send us a message at HUB@allisontransmission.com. Allison also offers Allison HUB Premium, a subscription service, which is available to all global customers and provides premium Allison HUB access to official Allison service information, technical publications and literature.

• Key features of HUB Premium can be found here.
• Subscribe to HUB Premium here.

Allison may collect personal data from you, which will be processed for the specific purpose given at the time of collection, or for a purpose stated in this Privacy Policy. Personal data is information that either identifies you or makes you identifiable (either alone or with other information we hold about you).

We will only process your personal data where we have a valid legal basis for doing so under applicable data protection laws. In each case, our legal basis for processing is set out below.

You generally do not need to provide us with personal data to use the Site to obtain information from most of the features on the Site.

Finally, we may deidentify your data such that it cannot reasonably be used to infer information about you or otherwise be linked to you (or we may collect data that has already been deidentified), and we may use such deidentified data for any purpose. For example, we also collect the following categories of data, although these do not contain personal data:

• Site Aggregate Information, meaning general, non-personal, statistical information about the use of the Site, such as how many visitors visit a specific page on the Site, how long they stay on that page, and which hyperlinks, if any, they click on;
• Product Telematics Data, meaning parameters relating to the operation of Allison Products such as: telemetry regarding performance; logging report; usage; operation; Product year, make, model, health and identification number; configuration; service or repair status; safety event information; and location; and
• Fleet Vehicle Data, meaning data from our partners who operate fleets of vehicles and telematics solutions providers who capture and report on data associated with fleet vehicles, which helps us identify and resolve issues associated with the operation and performance of Allison transmissions and/or other powertrain components and assemblies, provide fleet vehicle insights, and research and develop activities associated with our products and service. End users will enter a separate data sharing agreement that will govern the sharing and use of fleet vehicle data.

To the extent we possess or process any deidentified data, we will maintain and use such data in deidentified form and not attempt to re-identify the data, except solely for the purpose of determining whether our deidentification process satisfies legal requirements.

In some cases, you may be asked to provide personal data to access or use certain pages and services of the Site, or to allow us to provide you with certain personalized or enhanced services that you have requested. How we collect and store information depends on the page you are visiting, the activities in which you elect to participate, and the services provided. As noted, you can access or use many pages and services on the Site without providing any personal data. Still, other pages and services may prompt you to provide personal data.

All requests, questions, or concerns about your personal data or this Privacy Policy, please contact us by mail or email at the following:

Attn: Privacy Officer/Concerns
Allison Transmission, Inc.
Address: One Allison Way, Indianapolis, IN, 46222

E-mail: webmaster@allisontransmission.com

Any personal data that you provide to us will be retained only for the period necessary to carry out the purposes referred to in this Privacy Policy, or as otherwise specified at the time that personal data is collected. When determining the length of time to retain your data, we consider various criteria, including whether we need the data to continue to provide the Site and our Products, resolve a dispute, enforce our contractual agreements, prevent harm, promote safety, security and integrity, or protect ourselves, including our rights, property or products.

We understand and share your concerns regarding your children’s access to the Internet and the Internet’s access to your children. Consistent with the Children’s Online Privacy Protection Act of 1988 (“COPPA”), we do not knowingly request or accept Personally Identifiable Information submitted to the Site by any visitor under 13 years of age. If we become aware that an individual under age 13 has provided information to Allison through the Site, we will make commercially reasonable efforts to delete such information from our databases.

Some other U.S. States also have laws that provides that their residents have a right to request businesses to tell them how their Personal Information has been shared with third parties, if at all, for the third parties’ direct marketing purposes. To make such a request, please contact us at the contact information below.