Allison Transmission more than doubles its service network in Japan

In response to increasing demand for vehicles with fully automatic transmissions, the Allison Authorized service network in Japan is expanding to 19 service locations by the end of 2016

TOKYO — Allison Transmission recently announced it will expand its authorized service network in Japan from eight to 19 service locations by the end of 2016. To meet the increasing demand for vehicles equipped with Allison Automatics, the company is more than doubling the number of local authorized service providers to maintain the highest standards of customer support, technical assistance and after-sales service. 

According to Ashwin Gopalaswamy, commercial director for Allison Transmission in Japan, Korea and Australia, “As Allison continues to gain a larger portion of the Japanese market, new service dealers are necessary to maintain positive relationships with current customers and to provide an excellent level of after-sales service to Japan’s expanding customer base.”

“It is important to collect the right information, so that we know our customers’ concerns,” said Gopalaswamy. “By visiting customers regularly and encouraging participation in jointly-hosted workshops and seminars, Allison remains well-positioned to respond with parts and service solutions specific to each user's unique needs.”

Aska Technos Co. Ltd. was the Allison Authorized Distributor providing after-sales service in Hachioji City and Tokyo, but will now expand its after-sales service network to include Ishikawa, Shizuoka and Okinawa prefectures. 

Tokyo Kiki Co. Ltd. was elevated to an Allison Authorized Distributor, providing after-sales service in the Tohoku area, including Saitama, Niigata, Nagano and Yamanashi prefectures. With an expansion, it now also supports users in a much wider area with nine service dealers in Aomori, Iwate, Akita, Yamagata, Fukushima, Nagano, Niigata and Hokkaido.

Through the service network expansion, Allison will be able to provide the most responsive support to users in areas with newly authorized service locations.

In Australia, sales of automatic-equipped vehicles have multiplied in the last five years, with a rapidly increasing number of Japanese vehicles sold in the country being fitted with Allison Automatics. Allison’s extensive after-sales service network is one of the factors driving these gains, with 35 locations and over 100 well-trained service personnel to support customer needs.

“Allison Transmission will continue to expand and enhance services in Japan, and around the world, to provide optimal customer care and technical support for OEM and fleet operators who have decided to invest in fully automatic technology to grow their business,” said Gopalaswamy. 

Nov 09, 2016

About Allison Transmission

Allison Transmission (NYSE: ALSN) is the world’s largest manufacturer of fully automatic transmissions for medium- and heavy-duty commercial vehicles and is a leader in hybrid-propulsion systems for city buses. Allison transmissions are used in a variety of applications including refuse, construction, fire, distribution, bus, motorhomes, defense and energy. Founded in 1915, the company is headquartered in Indianapolis, Indiana, USA and employs approximately 2,600 people worldwide. With a market presence in more than 80 countries, Allison has regional headquarters in the Netherlands, China and Brazil with manufacturing facilities in the U.S., Hungary and India. Allison also has approximately 1,400 independent distributor and dealer locations worldwide. For more information, visit allisontransmission.com.