In response to increasing demand for vehicles with fully automatic transmissions, the Allison Authorized service network in Japan is expanding to 19 service locations by the end of 2016
TOKYO — Allison Transmission recently announced it will expand its authorized service network in Japan from eight to 19 service locations by the end of 2016. To meet the increasing demand for vehicles equipped with Allison Automatics, the company is more than doubling the number of local authorized service providers to maintain the highest standards of customer support, technical assistance and after-sales service.
According to Ashwin Gopalaswamy, commercial director for Allison Transmission in Japan, Korea and Australia, “As Allison continues to gain a larger portion of the Japanese market, new service dealers are necessary to maintain positive relationships with current customers and to provide an excellent level of after-sales service to Japan’s expanding customer base.”
“It is important to collect the right information, so that we know our customers’ concerns,” said Gopalaswamy. “By visiting customers regularly and encouraging participation in jointly-hosted workshops and seminars, Allison remains well-positioned to respond with parts and service solutions specific to each user's unique needs.”
Aska Technos Co. Ltd. was the Allison Authorized Distributor providing after-sales service in Hachioji City and Tokyo, but will now expand its after-sales service network to include Ishikawa, Shizuoka and Okinawa prefectures.
Tokyo Kiki Co. Ltd. was elevated to an Allison Authorized Distributor, providing after-sales service in the Tohoku area, including Saitama, Niigata, Nagano and Yamanashi prefectures. With an expansion, it now also supports users in a much wider area with nine service dealers in Aomori, Iwate, Akita, Yamagata, Fukushima, Nagano, Niigata and Hokkaido.
Through the service network expansion, Allison will be able to provide the most responsive support to users in areas with newly authorized service locations.
In Australia, sales of automatic-equipped vehicles have multiplied in the last five years, with a rapidly increasing number of Japanese vehicles sold in the country being fitted with Allison Automatics. Allison’s extensive after-sales service network is one of the factors driving these gains, with 35 locations and over 100 well-trained service personnel to support customer needs.
“Allison Transmission will continue to expand and enhance services in Japan, and around the world, to provide optimal customer care and technical support for OEM and fleet operators who have decided to invest in fully automatic technology to grow their business,” said Gopalaswamy.
This press release contains forward-looking statements. All statements other than statements of historical fact contained in this press release are forward-looking statements, including all statements regarding future financial results. In some cases, you can identify forward-looking statements by terminology such as "may," "will," "should," "expect," "plans," "project," "anticipate," "believe," "estimate," "predict," "intend," "forecast," "could," "potential," "continue" or the negative of these terms or other similar terms or phrases. Forward-looking statements are not guarantees of future performance and involve known and unknown risks. Factors which may cause the actual results to differ materially from those anticipated at the time the forward-looking statements are made include, but are not limited to: risks related to our substantial indebtedness; uncertainty in the global regulatory and business environments in which we operate; our participation in markets that are competitive; the highly cyclical industries in which certain of our end users operate; the failure of markets outside North America to increase adoption of fully-automatic transmissions; the concentration of our net sales in our top five customers and the loss of any one of these; future reductions or changes in government subsidies for hybrid vehicles and other external factors impacting demand; U.S. defense spending; general economic and industry conditions; the discovery of defects in our products, resulting in delays in new model launches, recall campaigns and/or increased warranty costs and reduction in future sales or damage to our brand and reputation; our ability to prepare for, respond to and successfully achieve our objectives relating to technological and market developments and changing customer needs; risks associated with our international operations; labor strikes, work stoppages or similar labor disputes, which could significantly disrupt our operations or those of our principal customers; our intention to pay dividends and repurchase shares of our common stock; and other risks and uncertainties associated with our business described in our Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and Current Reports on Form 8-K. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that the expectations will be attained or that any deviation will not be material. All information is as of the date of this press release, and we undertake no obligation to update any forward-looking statement to conform the statement to actual results or changes in expectations.
SOURCE Allison Transmission Holdings Inc.