While Allison celebrated its centennial last year, the company also boasts more than 60 years of history in Australia and New Zealand – with a service area that spans the continent
SYDNEY – After more than 60 years of operating Down Under, Allison Transmission has built an enviable reputation for supplying and supporting fully automatic transmissions for commercial vehicles in a wide range of applications and conditions.
The reputation for reliability and efficiency has been enhanced by the company’s extensive Allison Authorized Service Network. Over the years, the support network in Australia and New Zealand has expanded to three independent distributors with 18 branch offices and more than 20 independent service and parts dealers.
The three distributors include Heavy Automatics, Penske Power Systems and TransDiesel, which between them claim more than 100 years of Allison experience. According to Robert Cavagnino, Australian sales manager for Allison, the network has amassed an enormous amount of expertise over the past six decades.
“All three Allison Authorized Distributors have a long history of working with our transmissions, which means they understand how to maintain them, and diagnose them, when necessary” said Cavagnino. “It’s this expertise and dependability that has helped Allison to establish its highly-respected reputation in Australia.”
Heavy Automatics is celebrating 25 years of operation in 2016, having evolved from the vision of owners Ron Neville and Claude Dalese, which was to provide highly-trained and motivated staff committed to outstanding customer support for the Allison product.
“Because of the company’s long term commitment, Heavy Automatics has engaged in intensive technical training for its staff, giving them intimate knowledge of Allison transmissions,” Cavagnino said. “Heavy Automatics has coupled that technical know-how with a large inventory and nationwide reach, minimizing downtown and maximizing productivity for Australian fleets.”
Heavy Automatics expanded from its initial base in Adelaide, and now has a network of five branches and 10 service dealers around Australia with offices in Sydney, Melbourne, Perth and Brisbane, along with an extensive parts warehouse in Adelaide. With widespread coverage across Australia, there is not only someone to answer the phone, but also a respected leader in the field of heavy-vehicle transmission sales, service and repair nearby – should an issue or need arise.
With more than 80 employees, Heavy Automatics provides service and technical solutions to virtually all of Australia’s leading OEM truck manufacturers, while its team of factory-trained technicians specializes in using the latest diagnostic equipment, overhauling, servicing and repairing with a 24/7 breakdown service to help minimize downtime. Heavy Automatics also reconditions transmissions with guaranteed quality and offers Allison-specific courses to customer groups using accredited trainers and engineers.
Penske Power Systems
Penske Power Systems (PPS) grew out of Detroit Diesel Australia, established more than 60 years ago and has been an Allison Authorized Distributor for much of that time. Its parent company, Penske Corp., is one of the largest and most respected operators in the heavy commercial, automotive and transport space, providing even more security and dependability for Allison customers.
“Penske offers enormous resources and backing, with an extensive network of branch offices, service dealers and parts outlets – not to mention six decades worth of Allison knowledge and expertise,” said Cavagnino.
PPS has 12 branches, a network of seven Allison Authorized service outlets across the country and a staff of more than 700 to handle every Allison transmission sale, service and parts requirement.
TransDiesel Australia has been involved with Allison since 1974, when it was appointed a Detroit Diesel and Allison dealer. In 1995, it relinquished its Detroit and Cummins dealerships to concentrate on Allison transmissions and was appointed an Allison Authorized Distributor in January 2014.
TransDiesel offers specialized overhaul stands designed specifically for all Allison off-highway transmission models. They recently commissioned a transmission dyno evaluation center with the latest electronic equipment to perform final inspections and troubleshooting in the most efficient manner. Along with TransDiesel’s Australian head office in Somerton, it also manages three dealers around the country.
TransDiesel New Zealand has more than three decades of experience with Allison, supporting a service and parts network of six authorized NZ outlets across both islands. According to Cavagnino, TransDiesel understands the New Zealand market – specific truck operating laws and conditions – and also has the resources and expertise to ensure operators using Allison transmissions maximize their service life and productivity. That means Allison customers can operate in any part of Australia or New Zealand, reassured in the knowledge that service and parts support for their transmissions is never far away.
“It doesn’t matter whether it is a refuse truck operating in suburban Sydney or a heavy mining road train toiling in the heat and dust of the West Australian Pilbara,” Cavignino said. “Allison Authorized Dealers ensure that Allison Automatics run at peak efficiency and can be repaired or refurbished if the need arises, while minimizing downtime.”
Allison recently recruited Dave Gordijn as its Australian and New Zealand customer support manager. Gordijn has close to three decades of experience working in automotive engineering, including 12 years working with an Allison Authorized Distributor in Australia. He is part of Allison’s focus on providing the best possible resources for its customers and remaining well-equipped to offer the best advice on service, application, adaptation and tuning to meet their operational requirements.
Allison’s success in Australia for the last 60 years and for over a century of operation in the U.S. are just part of the reason that it is recognized as the pre-eminent manufacturer of fully automatic transmissions for medium- and heavy-duty commercial vehicles across the globe.